Operates cosmos, kiac, timekeeping, vagis and revenue systems including input (i.e. Updated Dec 2, 2020. Customer Service Representative Job Description. ), Prepares necessary documentation for movement of goods in-bond, transit air cargo manifest, etc. Working within an assigned area, this is more than just a driving job. 2. ... Ramp Agent (26) Fed Ex Courier (25) Show More Show Less. He must operate the route efficiently to ensure that the scheduled pick-ups and deliveries for the day are completed as intended, and must manage time well. Customer Service Agent (coop position) (Former Employee) - FedEx Trade Networks, 7075 Ordan Dr., Mississauga - 8 October 2013 Talk to customers , recognize there requirement and solve their problem by providing good customer service were most enjoyable days in previous job FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. An individual who falls into one of the categories above may provide a letter of recommendation from his employer(s) and/or criminal history report, with translation from the country where he resided. Prepares manifests for international flights which include assembling manifests and all necessary paperwork for customs purposes. Previous clerical or customer service experience in a service environment. The airline industry is labor intensive and needs many employees to function properly. ability to operate computer terminal. (These duties may be required in locations where import/export freight is being processed through customs.). Although pilots get a lot of attention when it comes to airlines jobs, there are numerous other jobs vital to an airline's success, including that of the customer service agent… Job Family: FXE-US: Operations. Customer Service Agent Job Description Example. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. The typical Fedex Express Customer Service Agent makes $16 per hour. Job Title: Customer Service Agent. Ability to maneuver packages of any weight above 75 lbs. Position Purpose: Performs a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface. Find Reviews Filter. To perform administrative support functions necessary for efficient operations. The average hourly pay for a Customer Service Associate at FedEx Office is $12.41. Building strong relationships with your customers, you will ensure that we continue to deliver an outstanding customer … 3. We have included below an example of Call Center Agent job description to provide guidance when drafting a great job description that will attract the top performers. With appropriate equipment and/or assistance from another person. Service Agent. View this and more full-time & part-time jobs in Erie, PA on Snagajob. 24 fedex customer service jobs available. Postal Service clearance must have resided in the U.S. for at least 5 years prior to application date, unless the period for foreign residence was due to active duty in the U.S. uniformed military services; trailing spouse or dependent of someone working for the U.S. government (military or civilian); missionary; student attending school in a foreign country; Peace Corps participant; employee of a U.S. based employer/company or other extraordinary circumstances. For more information, see the. Checks for customs clearance paperwork, delivery order pick-up from broker and any other pertinent documents necessary to pick up shipment. 101 Customer Service Agent FedEx jobs available on Indeed.com. However, irrespective of the above factors, all customer service agents perform customer service-related duties. High school diploma/GED. Operates necessary office machines in performance of duties; maintains supply and inventory of customer materials. Post now on job boards. A FedEx courier is responsible for picking up and delivering packages at homes and businesses on his delivery route. There will be greater demand for customer support functions in general, but some employers may … High school diploma/GED, one (1) year experience in revenue. Ensures delivery of excellent customer service through fast and accurate processing of orders, … The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Airline Customer Service Agent Job Description. To provide a single point of contact in revenue operations for sales related, credit card company and high dollar adjustment requests. Job Description Company: FedEx Express LAC Job Title: LM007: Service Agent II Job Requisition Number: RC303456 Job Family: FXE-LAC: Service Agent Time Type: Full Time Locations: Av Maestros Campechanos 234 Campeche, Campeche 24095. Package handlers may be rotated through various positions such as a Quality Assurance, Unloader, Loader, Facer, Scan Weight and Key etc. To provide accurate information and assistance to customers, which includes responding to inquires, problem resolution and selling of company services. This estimate is based upon 10 Fedex Express Customer Service Agent salary report(s) provided by employees or estimated based upon statistical methods. Customer Service Agent Vacancy In Fedex Express. The Bureau of Labor Statistics (BLS) categorizes passenger service agents with customer service representatives, a sector with a job outlook of 5 percent growth through 2026. Explore career as Customer Service Representative: Explore career as Entry Level Insurance Agent: By creating a job alert, you agree to our, questions & answers about FedEx Logistics, Customer Service Representative salaries in Rockford, IL, Customer Service Representative salaries in Saint Joseph, MO, Customer Service Representative salaries in San Rafael, CA, Customer Service Representative salaries in Roseville, MN, Customer Service Representative salaries in York, PA, Customer Service Representative salaries in Juneau, AK, Maintain relationships with correspondent brokers, T&B, and other, Work closely with other internal staff and departments to deliver high level of, Responsible for coordination of the documentation required…, Provides accurate information and assistance to. What Does a Customer Service Agent Do? Traces packages and informs customer and customer service department of disposition; calls all customers with "hold at location" packages. Clear All. Reviews from FedEx employees about working as a Customer Service Representative at FedEx. JOB DESCRIPTION Customer Services Agent January 2018 Customer Service Agent JOB SUMMARY To provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of … Job Title: Customer Service Agent Job Requisition Number: RC308772 Category: Operations Job Family: FXE-US: Operations Time Type: Part Time Locations: Beaumont, Texas Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Tip: Enter your city or zip code in the "where" box to show results in your area. Using safe package moving and handling techniques to help employees and minimize the risk of injuries. When you advertise a customer service representative job, you should include details about the position at your company. We are seeking an outgoing, organized, and friendly customer service agent to join our growing team and provide top-notch service to our customers over the phone, in person, and using written communications. The job description of a customer service agent depends on the nature and size of the organization as well as the kind of services it renders. 4. (These duties may be required in locations where import/export freight is being processed through customs. Time Type: Part Time. Description. FedEx refers to the people that staff its Office locations as Center Consultants and as the job title suggests, the company expects high standards of customer service and company knowledge from the people employed in … Smoking (including electronic cigarettes) is prohibited in all FedEx Express buildings, facilities, and vehicles. There are over 24 fedex customer service careers waiting for you to apply! Customer Service Representative (CSR) Tasks. Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Responsible for physically loading and unloading packages by hand, including placing, pushing, lifting, carrying and pulling the item in an efficient and safe manner. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. Visit PayScale to research customer service associate hourly pay by … Job Duties Ensures the efficient movement and clearance of import/export freight in compliance with established regulations and procedures for any international…, Job Duties Provides accurate information and assistance to. Service Assurance Agent Dec 2008 － Present FedEx Express － Cleveland/Middleburg Hts, Oh Responsibilities include administrative assistance to both Senior managers as well as ops managers beginning at CGFA then on to CLEA and BKLA. To perform administrative support functions necessary for efficient operations. High School degree/Equivalent. ), Checks all paperwork before releasing freight to trucking companies. Enters data into computer terminal by keying alphabetic and numeric information; datacomms pertinent information such as missorts and overgoods to the regional office and hq as appropriate. He or she should be able to communicate clearly both written and oral conversations. In addition, all applicants/employees must provide proof of citizenship or legal work status authorizing the individual to work in the United States. Types or otherwise prepares various reports. Good human relations and communication skills. Indeed may be compensated by these employers, helping keep Indeed free for jobseekers. Fingerprinting may be required for positions that have access to the U.S. Mail and SIDA. Description of Duties. by Job Title; Customer Service Representative Interviews; Delivery Driver Interviews; ... FedEx Customer Service Representative Reviews. Customer Service Agent Job Summary. 121 FedEx Service Agent jobs available on Indeed.com. Want to be a part of world's largest express-transportation company? Posting id: 594471878. Job Title: *-* MFDA SR CUSTOMER SERVICE AGENT Job Requisition Number: RC273679 Category: Operations Job Family: FXE-US: Operations Time Type: Part Time Locations: Mansfield, Ohio. The face of FedEx to our customers, you will organise and complete the collection and delivery of their packages. Feel free to add your own customer service representative duties to our list or edit our customer service agent job description to include the qualities and skills you’d like in … Job Title: Customer Service Agent. If an applicant/employee cannot provide the above information, he/she will not be considered to work at a FedEx Express postal location. Duties of a FedEx Office Sales Consultant. Search job titles. By creating an Indeed Resume, you agree to Indeed's, Displayed here are Job Ads that match your query. The call center job description can be used by both job seekers and employers to provide a practical reference for the role of the call center agent, call center representative or customer service … Communicat… Assists manager in providing training information to location personnel as necessary; acts as dispatcher and/or courier/non-driver as required. Locations: Beaumont, Texas. Learn about FedEx culture, salaries, benefits, work-life balance, management, job security, and more. Similar job titles include Customer Service Associate, Member Service Representative, Customer Support Professional, Customer Support Representative and Contact Representative. Customer Service Agent hourly pay at Fedex Express can range from $14 - $22. 1. Performs monetary transactions involving cash, credit cards and checks. Working for a leader and innovator means you'll be part of a team delivering fast, time-definite, reliable service to satisfy a worldwide demand. Job Requisition Number: RC308772. (These duties may be required in locations where import/export freight is being processed through customs. Job Description Company: FedEx Services Job Title: Cargo Claims Agent Job Requisition Number: RC297586 Category: Customer Service Pay Type: Non-exempt Locations: Salt Lake City, Utah 84120 United States. Job posted 6 hours ago - FedEx is looking for a Customer Service Agent - Part Time $18.83/Hour, apply today and get your next job at CareerBuilder. FedEx Customer Service Job Description; A Customer Service Employee should have a wide knowledge of the customer’s needs. Category: Operations. FedEx Admin Job Salary: $38,083. (These duties may be required in locations where import/export freight is being processed through customs. airbill data time cards, package traces) and generates reports. Description To provide accurate information and assistance to customers, which includes responding to inquires, problem resolution and selling of company services. ), Enters air waybills into COSMOS/KIAC computer system, which includes all information supplied on air waybill, charges, etc. New fedex customer service careers are added daily on SimplyHired.com. In addition, employees applying to designated facilities requiring U.S. Now that's exciting. Close. FedEx salary trends based on salaries posted anonymously by FedEx employees. Customer Service Agent - Part Time $18.83/Hour Job in San Rafael, CA - FedEx Previous clerical or customer service experience in a service environment or 18 months of experience as a Service Agent. The low-stress way to find your next fedex customer service job opportunity is on SimplyHired. Minimum Requirements: High School degree/Equivalent. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Average salaries for FedEx Customer Service Agent: £19,836 - £21,259. Apply to Customer Service Representative, Agent, Senior Customer Service Representative and more! If you are a non - U.S. citizen, you must provide your Alien or Admission Number and/or Permanent Resident Card for USPS clearance to be granted. To handle claims in an equitable and legal manner; to provide technical direction to assistants; to support claims associates and management. Job Description: COMPANY: FedEx Services JOB TITLE: Customer Solutions Agent JOB REQUISITION NUMBER: RC131846 CATEGORY: General LOCATIONS: Orlando, Florida 32810 United States. Modify this customer service job description with the key duties and responsibilities for your CSR role. Maintains and audits airbills, records and files; prepares vendor bills for management authorization. See salaries, compare reviews, easily apply, and get hired. Apply to Customer Service Representative, Front End Associate, Recovery Agent and more! With the right can-do' attitude and skills, you can. Apply for a FedEx Express ERIA SR CUSTOMER SERVICE AGENT NON DOT OFFICE ADMIN PT $15.69 AN HOUR job in Erie, PA. Available in. HE or she should have the patience to handle complaints even handling tough unpleasant customers. Male applicants born after December 31, 1959 seeking positions that handle or have access to the United States Postal Service (USPS) product must provide evidence of registration with the Selective Service or a Status Letter from Selective Service approving an exemption. Apply online instantly. 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